Shipping & Returns
Standard Signed for delivery: Royal Mail Tracked 48 (2-4 working days) £3.99
Express Delivery: DPD Next Working Day - order before 2pm £6.95
Free UK delivery over £100: Royal Mail Tracked 48 (2-4 working days)
We endeavour to ensure all express delivery orders placed before 2pm will be picked, packed and dispatched by our fulfilment team on the same day (excluding weekends and public holidays). Please ensure your details are correct upon order as we are unable to edit delivery addresses of parcels already dispatched.
Upon dispatch of your order, you will be sent an email containing your tracking code.
If you are having trouble with your delivery, or are wondering the whereabout of your parcel, feel free to use the links provided to locate your package using your tracking code provided via email:
If your order is shipped via Royal Mail (UK Standard delivery, Free UK delivery) Click Here
If your order is shipped via DPD (DPD Next working Day) Click Here
We're pleased to offer worldwide signed for shipping on all purchases, no matter how big or small your order. We endeavour to ensure all express delivery orders placed before 2pm will be picked, packed and dispatched by our fulfilment team on the same day (excluding weekends and public holidays). Please ensure your details are correct upon order as we are unable to edit delivery addresses of parcels already dispatched.
For international orders please change the flag at the top of our website to ensure the order goes through our International team and to avoid any additional import/customs charges. Any international orders made with a VPN will divert this service and therefor incur additional and greater charges upon delivery, we highly recommend turning off your VPN when ordering.
Standard Tracked delivery: Local Courier Tracked (2-10 working days) Calculated at checkout
Express Delivery: DHL Air Express (1-5 working days, accurate shipping calculated at checkout) - order before 12pm
Pricing dependent on order location, prices calculated at checkout.
Upon dispatch of your order, you will be sent an email containing your order ID.
If you are having trouble with your delivery, or are wondering the whereabout of your parcel, feel free to use the link provided to locate your package using your order ID provided via email:
All duties and import fees will be calculated at checkout and included in the final price.
No additional duties or taxes will be added upon delivery.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment or fail to pay import fees from Blacksmith Store, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Blacksmith Store. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
If you are having trouble with your delivery, or are wondering the whereabout of your parcel, feel free to use the links provided to locate your package using your tracking code provided via email:
If your order is shipped via Royal Mail (UK Standard delivery) Click Here
If your order is shipped via DPD (DPD Next working Day) Click Here
If your order is shipped internationally (International Delivery) Click Here
All customers are entitled to return their products within 14-days of receiving their order provided items are in original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility. We suggest adding insurance equating to the full value of the contents and choosing a service that includes tracking and requires a signature. We cannot be held accountable for returned items until we have received them.
RETURNS
For all returns, please follow the instructions on our Returns Portal
When placing your order you may opt in or out of Swap Package Protection, if you opted in for Package Protection and paid for the Insurance this section applies to you.
Easy and Fast issue resolution for any parcel lost, stolen or damaged in transit. We have your back. If your package is impacted by damage, loss, or theft, you can easily resolve shipping issues with Swap. New items are shipped immediately, at no cost to you, upon approval.
To log your claim, please click here. Claims for packages marked "delivered must be filed after 3 days and before 30 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not"delivered") in must be filed after 5 days and within 30 days from the last checkpoint.
All claims must be filed within 30 days of the order date. All orders where package protection is purchased at checkout will be 100% carbon neutral. Swap protect purchases carbon credits through our partner Tree Nation to help reforest the globe.
Parcel package protection powered by Swap Protect.To learn more about the impact of purchasing Swap Protect at checkout please follow this link here to check out the reforestation work across Madagascar, Kenya and Tanzania. For more information on Swap Protect, please see: SWAP Protect Official Site.
FAQ's
Each of our products have their own individual sizing guide, these can be found within the description, on product pages.
If you have any difficulty locating the sizing guides, or would like to know a specific measurement not that is not listed on the sizing guide, please feel free to contact customer support at: orders@blacksmith-store.com and we will try our best to resolve your query.
Currently, we accept all major debit and credit cards.
This includes: Visa, Mastercard, Maestro, American Express
We also accept Paypal.
If your card is declined, you will be immediately notified at checkout and your order will not be dispatched. All credit card and debit card holders are subject to validation checks from their card issuer. Please ensure that all details provided in the 'billing address' section on the checkout are filled out correctly and match the address on the card that is being charged, as this is a common reason for cards to be declined. If you are unsure, or your card proceeds to decline again, please contact your card issuer.
We do our best to keep popular items in stock all year round. Unfortunately, it is not always possible to do so.
If a product is sold out, you will be given the option to sign up for a stock alert. We constantly monitor sign-up alerts and plan restocks based around these figures.
We also recommend signing up to our newsletter and following us on social media to be notified of new releases and restocks.
Our customer support team is available 9-4 Monday to Friday, excluding bank holidays. We respond on a first-come first-serve basis but be assured, our customer service team will be with you as soon as possible. Messages we have received over the weekend and during busy times may have a delayed response due to a high volume of emails at the time.
We source our goods from a number of locations including: the USA, UK, China, Portugal and India. This is based entirely on who does the best job in their particular field. Due to the size of our business and order quantities, we work with like-minded small producers and where possible, utilise organic and recycled fabrics from accredited GOTS suppliers.
If you have any more questions, feel free to contact us.
We are currently online only and do not have a physical store. If you have any questions regarding a product, then please send us an email to orders@blacksmith-store.com and a member of our team will get back to you.
For domestic exchanges, please follow the instructions on our Domestic Returns Portal
Unfortunately, this service is unavailable for international customers. Our stock levels change very quickly - to ensure you don't miss out on the product you would like, return the product to us as explained in the returns section above. Once you have dispatched the return, purchase the desired product. This policy is in place to avoid you missing out on items which sell out whilst your return is on the way back to us!
If you have any queries, feel free to contact us!
Our opening times are: Monday - Friday, 09:00 to 16:00 GMT.
Telephone: 01604 702581
Alternatively, email us at orders@blacksmith-store.com